Refund policy
Returns & Exchanges — 9 Pathways of Success™
At 9 Pathways of Success™, every product we create is designed with purpose — to inspire, empower, and elevate lives. If something isn’t right with your order, we are committed to making it right.
14-Day Return Window
You have 14 days from the date your order is delivered to request a return.
To be eligible for a return, your item must:
- Be unworn and unused
- Have all original tags attached
- Be in its original packaging
- Include proof of purchase (receipt or order confirmation)
How to Start a Return
To initiate a return, please contact us at:
📧 office@9pathways.org
Once your return is approved, you will receive:
- Step-by-step return instructions
- A return shipping label (if applicable)
⚠️ Important: Items sent back without prior authorization will not be accepted.
📦 Return Address
Returns should be sent to:
📍 143 Cady Center suite#165 Northville, MI 48167
⚠️ Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your item is:
- Damaged
- Defective
- Incorrect
Contact us immediately so we can resolve the issue quickly and ensure you receive the experience you deserve.
🚫 Non-Returnable Items
The following items are not eligible for return:
- Final sale items
- Gift cards
- Custom or personalized products
- Classroom kits once opened
- Hygiene-sensitive items
If you have questions about a specific product, we encourage you to contact us before purchasing.
Exchanges
To ensure the fastest service:
- Submit a return request
- Once approved, place a new order for your desired item
This allows you to receive your replacement as quickly as possible.
European Union Customers (14-Day Cooling-Off Period)
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason. Items must still meet all return eligibility requirements.
Refunds
Once your return is received and inspected:
- You will be notified if your refund is approved or declined
- Approved refunds will be issued to your original payment method
- Processing time: 5–10 business days
Please note: Your bank or credit card provider may take additional time to post the refund.
If more than 15 business days have passed since approval, contact us at:
office@9pathways.org
Our Commitment to You
At 9 Pathways of Success™, we’re not just delivering products, we’re delivering purpose. Every item represents a movement rooted in growth, confidence, and transformation. If there’s ever an issue with your order, our team is here to support you every step of the way.
Because when you wear it, use it, or share it…you represent something bigger.
Welcome to the 9 Pathways Movement.